English course for Sales, Helpdesk and Customer Service

People working in international business relations know that competent communication is essential for having well informed and satisfied customers. Are you and your staff capable of interacting with English speaking customers?

Our course "English for Customer Service" is based on the teaching material of the Oxford Business English Professionals series. This course was designed for professionals using English with customers on a daily basis. It is perfect for business people who interact with their customers and clients face to face, in written form or on the phone. Additionally, it offers strategies for a variety of situations – from the acceptance of orders up to the handling of customer complaints. The course includes listening exercises using the CDs that are included with the book.

Some examples of topics in this course:

• Face to face with the customer: speaking in company, small talk, specific English for presentations, Dos & Don’ts in meetings, greetings.
• Effective interaction in the call center: leave a good imppression, explaining and clarifying.
• Dealing with problems and complaints: how to apologize adequately, giving bad news, letters of apology.
• Written customer service: effective letters and e-mails, formal and informal style, phrases, the 5 “C’s” for Customer Service.